Trust & Safety
Trust & Safety
Operational trust built into Petverse OS. Verified onboarding, role-based access, and incident workflows keep families and pets protected.
Verified caregivers, planner matched, ops monitored.
Workflows
Every visit follows the same ops loop, from onboarding to audit, so routines stay consistent.
Onboarding
ID verification, interviews, and SOP training before a caregiver is assigned.
Pod assignment
Planner-matched routing based on ZIP coverage, routines, and pod availability.
Live monitoring
GPS timelines, photo check-ins, and ops visibility during active visits.
Incident response
Escalation workflow with parent updates and clear documentation.
Audit
Post-visit review and audit trails that keep routines consistent over time.
Controls
Controls that keep care consistent.
Caregiver vetting
ID verification, references, and documented coverage before assignment.
Live oversight
Ops monitoring with live timelines, check-ins, and clear escalation paths.
Role-based access
RBAC limits visibility to teams supporting care, support, and operations.
Incident response
A consistent response workflow: triage, updates, documentation, and review.
Payments
Payments stay with PCI-compliant providers.
PCI-compliant payments
Payments are processed by PCI-compliant providers; card data stays with those processors.
Posture
Security posture, clearly defined.
TLS 1.2+ in transit
Data is encrypted in transit using TLS 1.2+.
Encryption at rest
Sensitive records are encrypted at rest in primary storage.
Audit logs retained 30 days
Operational audit logs are retained for 30 days for review and follow-up.
Talk to a coordinator
Have a question about safety, coverage, or an active routine? We’ll route you to a Care Planner and keep the ops loop tight.
Phone
Mon-Fri, 8:00a-6:00p PT
(801) 652-6334If we’re helping another family, leave a voicemail and we’ll text you back.
Help center
FAQs, playbooks, and guided next steps.
Open help centerFor urgent safety issues, call (801) 652-6334.