Privacy Policy

This policy explains how Petverse handles information when you use our website, planner, help center, and Petverse OS.

• Information you provide: name, contact details, ZIP, pet profile details, routine preferences, service requests, notes, and communications.
• Usage data: device and browser signals, pages viewed, and feature interactions (for performance and product improvement).
• Location signals: when you choose “Use my location”, we may request device location to suggest a nearby ZIP. You can always enter a ZIP manually.
• Live Care location, where enabled: during an active Walk with caregiver GPS sharing enabled, Petverse uses the caregiver’s device location and service address coordinates to provide visit updates to the authorized household. To create the map, our server sends those coordinates and up to 120 eligible recent route points to Mapbox. Older signals are paused or hidden; map access ends when care closes. Turning off GPS sharing stops new location reads. This does not imply immediate deletion of records already processed by Petverse or Mapbox. Mapbox processes data under its Data Processing Addendum, including retention and international processing provisions. Live Care does not map indoor movement.
• Caregiver calendar data: if you choose to connect Google Calendar in the Petverse Caregiver app, we receive your Google account email, calendar event details needed for caregiver scheduling, OAuth connection credentials, and identifiers for Petverse-created visit events.

We use information to:

• confirm coverage and availability by ZIP
• build and refine care plans
• coordinate booking flows and service updates
• identify schedule conflicts and synchronize Petverse visits when you connect a calendar
• provide customer support and safety reporting workflows
• improve reliability, performance, and usability

This integration applies to the Petverse Caregiver app. Connecting Google Calendar is optional, and Petverse requests permission only after a caregiver chooses to connect it. A future client-calendar connection would use a separate consent flow and connection.

• Access and permissions: Petverse requests Google Calendar event access and your Google account email. Calendar access lets Petverse read event timing and relevant event details, identify scheduling conflicts, and manage Petverse visit events.
• How we use it: Petverse may read event dates, times, titles, locations, and related details needed for conflict checks and synchronization. Petverse creates, updates, or removes only events identified as Petverse visits; it does not modify unrelated calendar events.
• Storage and retention: Petverse stores the OAuth connection credentials, connected account email, calendar identifier, Petverse event identifiers, and minimal synchronization status in restricted server-side systems. Unrelated Google Calendar events are processed for scheduling and are not stored as a separate calendar archive. Petverse visit and synchronization records may be retained under the visit-history schedule below.
• Sharing: Google Calendar data is not sold, used for advertising, or used to train generalized AI models. It is shared only with service providers acting for Petverse as needed to host and operate calendar synchronization, when you direct us, or when required by law.
• Disconnect and deletion: you can disconnect Google Calendar in Petverse at any time. Disconnecting deletes Petverse's stored OAuth connection credentials and stops future synchronization. You can also revoke Petverse in your Google Account permissions and may request access, correction, or deletion using the contact information below.

Petverse's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including its Limited Use requirements.

Connecting Health Connect in Petverse Pro on Android is optional. When you choose to connect, Petverse asks for read access to active calories burned and distance. You can allow or deny each permission. Petverse does not write or delete Health Connect records.

Petverse requests activity totals for eligible Petverse service time periods, including the elapsed portion of an active Walk, to show your personal activity in Home > Sport. These requests are limited to the eligible time periods; they are not an all-day activity history. If permission, eligible periods, or matching records are unavailable, the corresponding metric may be unavailable.

The Health Connect totals are processed on your device and displayed in your personal Sport view. Petverse does not send these totals to its servers, show them to clients or operations teams, or use them for assignments, pay, advertising, or public profiles. This is separate from optional visit GPS sharing and its client-facing route updates described above.

The displayed totals are held in the app's screen state and are not saved as a Petverse health-record history. The original records remain in Health Connect and the apps that provided them. Petverse keeps a connection receipt in secure storage on your device, linked to your Petverse account and recording the health source and connection time. Your fitness opt-in preference is synchronized with your Petverse account; that preference does not contain the Health Connect calorie or distance totals.

You can turn off Health Connect in Petverse Pro's profile privacy settings. Turning it off clears Petverse's local connection receipt and requests that your account's fitness opt-in preference be turned off. You can also change or revoke Petverse's read permissions in Android's Health Connect controls. Disconnecting Petverse does not delete records from Health Connect or from the apps that supplied them. For requests about Petverse account data, use the account deletion instructions below.

The operational sharing described in this section does not include the local Health Connect activity totals described above.

We share information only as needed to operate Petverse:

• with service providers that support our operations (e.g., payments, analytics, communications)
• with caregivers and operations teams for scheduling and visit execution
• when required by law or to protect safety

We do not sell personal data.

Payments are processed by PCI-compliant payment processors (e.g., Stripe). Petverse does not store full card numbers.

We retain information only as long as needed for operations, support, and legal obligations.

• Leads/contact records: 18 months after last activity.
• Planner intake: 24 months, then anonymized where possible.
• Visit history: 3 years for operational history.
• Incident reports: up to 7 years when required for safety or legal review.
• Logs/analytics: 90 days for logs, 13 months for analytics events.

We may adjust these windows based on operational needs or legal requirements.

We use access controls and monitoring to protect information. No system is perfectly secure, but we continuously improve safeguards.

You can manage cookie settings, update preferences, or request access to your data.

• Cookie preferences for analytics and preference controls.
• Manage email preferences where available in your account or by contacting support.
• Request access, correction, or deletion by emailing support@support.petverse-inc.com.

Petverse uses SMS to help you confirm coverage, continue a plan, coordinate bookings, and receive time-sensitive updates.

To opt in, you must enter your mobile number and actively check the consent box before submitting.

By checking the consent box during account creation or service booking, I hereby agree to receive SMS messages from Petverse related to scheduling, service updates, and account support.

Message frequency varies based on your requests and bookings.

Message and data rates may apply.

Reply STOP to cancel at any time.

Reply HELP for help.

Privacy policy: https://petverse-inc.com/privacy

Terms: https://petverse-inc.com/terms

Support contact: support@petverse-inc.com

We use cookies for essential site functions and product analytics. See Cookie Policy for details and controls.

Petverse services are intended for adults. We do not knowingly collect personal information from children.

We may update this policy from time to time. We’ll update the “Last updated” date when changes are published.