Privacy Policy

This policy explains how Petverse handles information when you use our website, planner, help center, and Petverse OS.

• Information you provide: name, contact details, ZIP, pet profile details, routine preferences, service requests, notes, and communications.
• Usage data: device and browser signals, pages viewed, and feature interactions (for performance and product improvement).
• Location signals: when you choose “Use my location”, we may request device location to suggest a nearby ZIP. You can always enter a ZIP manually.

We use information to:

• confirm coverage and availability by ZIP
• build and refine care plans
• coordinate booking flows and service updates
• provide customer support and safety reporting workflows
• improve reliability, performance, and usability

We share information only as needed to operate Petverse:

• with service providers that support our operations (e.g., payments, analytics, communications)
• with caregivers and operations teams for scheduling and visit execution
• when required by law or to protect safety

We do not sell personal data.

Payments are processed by PCI-compliant payment processors (e.g., Stripe). Petverse does not store full card numbers.

We retain information only as long as needed for operations, support, and legal obligations.

• Leads/contact records: 18 months after last activity.
• Planner intake: 24 months, then anonymized where possible.
• Visit history: 3 years for operational history.
• Incident reports: up to 7 years when required for safety or legal review.
• Logs/analytics: 90 days for logs, 13 months for analytics events.

We may adjust these windows based on operational needs or legal requirements.

We use access controls and monitoring to protect information. No system is perfectly secure, but we continuously improve safeguards.

You can manage cookie settings, update preferences, or request access to your data.

• Cookie preferences for analytics and preference controls.
• Manage email preferences where available in your account or by contacting support.
• Request access, correction, or deletion by emailing petverseinc@gmail.com.

We use cookies for essential site functions and product analytics. See Cookie Policy for details and controls.

Petverse services are intended for adults. We do not knowingly collect personal information from children.

We may update this policy from time to time. We’ll update the “Last updated” date when changes are published.